CRLA Website Visitor Privacy Policy
Updated November 2024
California Rural Legal Assistance, Inc. (CRLA) is committed to protecting the privacy of visitors to our website, as well as the privacy of our clients, staff, volunteers, donors, and partners. This privacy policy explains the information we collect through our website (https://crla.org/) and how it is used and safeguarded. By using our services or this website you agree to this policy.
We do not sell or rent your information under any circumstances. We will not share or make public any personal information gathered through our website without your prior consent except as compelled by law.
We collect information to serve you and improve our services. Any personal information you provide to CRLA is entirely voluntary and will only be accessible to qualified staff.
Information We Collect
CRLA collects personally identifiable information provided by visitors to our website (https://crla.org/). We may combine information collected through means such as cookies or third-party analytics tools with other information maintained by CRLA.
CRLA’S website uses Google Analytics, a free website analytics service offered by Google that helps us understand how people find and use our website.
You are able to find out about what information is collected by Google analytics by going to: https://myaccount.google.com/intro/data-and-privacy
You are able to prevent Google Analytics from using your data through opt-out process: https://tools.google.com/dlpage/gaoptout
Information We Collect That You Provide
- Name, contact, and/or payment information you submit to process a donation or subscribe to our email updates.
- Information submitted through the “Contact Us” or other contact forms on our website.
Please note that information shared via any general website form is not protected by attorney-client privilege.
Automatically Collected Information
Our web server and analytics partners collect information through cookies and similar technology. This information includes:
- type of device used to visit our website
- operating system
- browser
- access domain
- IP address
- pages visited
- page that referred you to our site and exit pages
When you use a browser or other app on a mobile device to access our website, the following information may also be collected:
- Your location. “Precise Location” on Android or “Share My Location” on Apple devices lets an app find a user’s location using the GPS of the device as well as cell phone towers and Wi-Fi networks.
- Hardware on your device. For example, the “Take Pictures or Video” permission allows an app access to the device’s camera.
Most browsers give you the option of enabling, restricting, and disabling cookies. Please note that if you disable cookies, you will not be able to use all the features of our website or our web services.
How We Use Information We Collect
Beyond what is mentioned in other areas of the policy we may use your information to:
- Manage and improve the services we provide
- Create and manage your donations or subscriber account
- Communicate with you about your donations and/or other information entered at our site
- Respond to your requests and questions
- Create an electronic file of documents and user information
- Customize your experience with the site
- Manage and update our client databases
- Perform data analytics
- Protect against fraud, and manage risk exposure
- Develop new services
- Meet legal requirements
- Enforce our terms of use
We share information with:
- Staff in CRLA field offices and qualified service providers.
- Researchers / Data Analysts (only aggregate data or data specifically protected under a Non-Disclosure Agreement)
- Law enforcement agencies, if legally required to do so.
We provide information through and collect information from, but do NOT share information with:
- X (formerly Twitter)
- YouTube
We do not sell or rent your information under any circumstances. SMS consent and phone numbers will not be shared with any third parties or affiliates.
If we reorganize or stop serving specific client groups, we may transfer your personal information to a third party only if and when they agree to protect your personal information according to the terms of this Policy.
How We Protect Your Information
CRLA has implemented generally accepted standards of technology and operational security to protect personally identifiable information from loss, misuse, alteration, or destruction, including SSH (Secure Shell) protocol and SSL (Secure Socket Layer) encryption.
Only authorized CRLA personnel are provided access to personally identifiable information and these employees have agreed to maintain the confidentiality of this information.
Third Party Links
CRLA may link to other websites that do not operate under CRLA's privacy practices. When you travel to other websites, CRLA's privacy practices no longer apply.
CRLA utilizes third party services for donation and payment processing. CRLA does not collect or store your credit card or other payment information. Credit card or other payment information is safeguarded by the service provider (e.g. PayPal).
Additionally, the inclusion of any link does not imply endorsement of or affiliation with that website or organization.
Data Retention
The information you submit to us will only be kept as long as needed for the reason it was obtained. Mailing list information is kept until a user unsubscribes or requests that we delete that information.
Privacy Policy Updates
When we update the privacy policy, we will post a notice on our website at https://crla.org/.
Questions?
If you have questions about this privacy policy or would like us to correct or delete your personal data, please contact us at info@crla.org.
Disclaimer
CRLA provides legal assistance to individuals who meet income eligibility and case acceptance guidelines. We cannot guarantee representation. This website contains materials that are for general informational purposes only, do not constitute legal advice, and are not guaranteed to be complete or up-to-date. You should not act or rely on any information available from this (or any) website without seeking the advice of an attorney. The determination whether to hire a lawyer is an important decision that should not be based solely upon any single source of information.
Viewing this website, or communicating with us through this website, does not create an attorney-client relationship between you and CRLA. Sending email to an attorney mentioned in this site does not create an attorney-client relationship between you and the attorney. Unless you are already a client of the attorney, your email may not be protected by the attorney-client privilege. Moreover, unless it is encrypted, email can be intercepted by persons other than the recipient.
